Privacy Policy – Vitunguu
Last updated: 10th September 2025
At Vitunguu, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.
1. Information We Collect
When you place an order or use our services, we may collect:
- Personal details: name, phone number, email, and delivery address
- Order details: products purchased, payment status, and delivery preferences
- Payment information: confirmation of transactions made via M-Pesa or other payment methods
- Website usage data: browsing activity, device type, and IP address (for analytics and security)
2. How We Use Your Information
We use the collected information to:
- Process and deliver your orders
- Send order confirmations and delivery updates
- Provide customer support
- Improve our website, products, and services
- Send promotional offers (only if you opt-in)
3. Payment Security
- Payments are processed securely through M-Pesa and other authorized providers.
- We do not store your M-Pesa PIN, card details, or sensitive payment credentials.
4. Data Sharing
We respect your privacy and do not sell or rent your personal data. We may only share information with:
- Delivery partners to complete your order
- Service providers who help us operate our ecommerce platform (e.g., hosting, analytics)
- Legal authorities if required by law
5. Cookies & Tracking
Our website may use cookies to:
- Improve user experience
- Remember your cart and preferences
- Track site performance and analytics
- You can manage or disable cookies in your browser settings.
6. Data Retention
- We retain customer records only as long as necessary for order fulfillment, compliance, and service improvement.
- You may request deletion of your personal information by contacting us.
7. Your Rights
As a customer, you have the right to:
- Access and review your personal data
- Request corrections or updates
- Request deletion of your personal data (subject to legal obligations)
- Opt-out of marketing communications at any time
8. Children’s Privacy
- Our services are not intended for children under 18 years old. We do not knowingly collect personal information from minors.
9. Policy Updates
- We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised date.
10. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us:
📧 Email: [email protected]
📞 Phone: 0739847426