Terms of Service – Vitunguu

Welcome to Vitunguu. By accessing or using our website and services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before making any purchase.

1. General

Vitunguu is an ecommerce platform that sells fresh onions and onion-based products online.
These Terms govern your use of our website and services.
We reserve the right to update or change these Terms at any time, with updates posted on this page.

2. Products & Availability

All products listed on our website are subject to availability.
Product images are for illustration purposes only; actual products may vary slightly.
We reserve the right to modify or discontinue products without prior notice.

3. Orders

Orders are placed through our website by selecting products, adding them to cart, and completing checkout.
Once an order is placed, you will receive a confirmation via SMS or email.
Orders are final once confirmed. Cancellations may not be possible after dispatch.

4. Pricing & Payment

All prices are displayed in Kenyan Shillings (KES) and are inclusive of applicable taxes.
Prices are subject to change without prior notice.
Payment is required at checkout and is currently available via M-Pesa.
Orders will only be processed after successful payment confirmation.

5. Delivery

Deliveries are made within Nairobi zones as specified on our website.
Delivery fees vary by zone and will be displayed at checkout.
Delivery timelines are estimates and may vary due to traffic, weather, or unforeseen circumstances.
Risk of loss passes to the customer upon delivery of goods to the provided address.

6. Returns & Refunds

Please inspect your order upon delivery. If there is an issue with freshness, damage, or missing items, contact us immediately.
Eligible returns or refunds will be handled as per our Return Policy.
We do not accept returns for products that have been partially consumed or used.

7. Promotions & Discounts

Promo codes and discounts are subject to terms outlined at the time of offer.
Only one promo code may be used per order, unless otherwise stated.
Promotions may be withdrawn or modified at our discretion.

8. Limitation of Liability

Vitunguu is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.
Our liability is limited to the value of the product purchased.

9. Privacy

By using our website, you agree to our Privacy Policy, which outlines how we collect, use, and protect your personal data.

10. Governing Law

These Terms are governed by the laws of Kenya.
Any disputes shall be resolved in Kenyan courts.

📌 Contact Us
For questions or concerns regarding these Terms, please reach out via:
📧 Email: [email protected]
📞 Phone: 0739847426